Before the code is revealed
If the order has not been delivered, contact us as soon as possible. We will review the actual payment and code status. Blockchain payments cannot be directly reversed; any approved return requires verification and may depend on the available network and currency.
After delivery
Because this is a single-use digital product, we do not accept returns for change of mind, choosing the wrong region, or disclosing the code after it has been correctly revealed or delivered. This does not affect support for an invalid or defective code.
Invalid code or technical problem
Contact us with your order number and a complete screenshot of the message shown by the relevant platform. Do not publish or share the code. We will verify the inventory record and, when applicable, arrange the appropriate replacement or resolution.
Underpayment, overpayment, or wrong network
A payment using the wrong amount, a different coin, or an unselected network may require Heleket review. We cannot promise recovery of funds sent through the wrong network or to the wrong address, but we will help open a case using the information available.